Dr. Betterton's Web Page: http://faculty.citadel.edu/betterton/
Office Hours: Before and after class or by appointment. I am usually in office in the afternoons. The quickest way to get in touch with me is email: Carl.Betterton@Citadel.edu
REQUIRED TEXTS AND MATERIALS: Heizer and Render - Operations Management with Student CD, 9th Edition, Prentice Hall, 2008. Available at the book store.
COURSE DESCRIPTION: Production & Operations Management (hereafter Operations, Operations Management or OM) is the design, management and improvement of the processes that transform inputs into finished goods or services. Operations Management is one of the primary functions of a firm. Whereas marketing focuses on the demand for products and finance provides the capital, operations actually produces and delivers the product (goods and services).
Operations Management is concerned with how firms actually produce goods in the form of products and services. Efficient operations can provide a firm with major competitive advantages since the ability to respond to consumer and market requirements quickly, at a low cost, and with high quality, is vital to attaining profitability and growth through increased market share. As competition grows fiercer in an increasingly open and global marketplace, a company's survival and growth become greatly contingent on its ability to run its operations efficiently and to exploit its resources and strengths productively. This requires, in turn, the integration of the operations function into corporate planning and strategy, making it absolutely important for all business and financial managers to acquire an understanding and appreciation of operations.
The goal is to give students both a managerial conceptual framework and an understanding of analytical and managerial tools and concepts that are used to help manage important operations functions. This course provides a foundation for understanding the operations of a firm. In it, students will learn how a firm's technology, facility configuration, processes, and management practices enable it to effectively and efficiently serve its markets.
COURSE OBJECTIVES:
Over the past thirty or so years many firms have learned the painful lesson that neglect of the operations function can be extremely hazardous to the health of the organization. On the other hand, some firms have demonstrated that operations management can be an effective competitive weapon, in conjunction with well-conceived marketing and financial plans, and have made major penetrations into markets worldwide. The primary objectives that I have for the course are to:
· Introduce you to the key issues in the management of operations.
· Develop your conceptual and quantitative skills for dealing with these issues.
· Provide you with a "tool kit" of sophisticated Excel models for solving operations problems.
Specific course objectives are, that when you complete BADM 410 you should be able to:
1. Understand the scope, role, principles, and importance of production and operations management.
2. Identify the operational capabilities needed to support a business strategy.
3. Identify and evaluate the key factors and the interdependence of these factors in the design and effective use of production and operating systems.
4. Define and characterize key business processes.
5. Establish clear performance objectives and process measures.
6. Understand the impact of demand and process variability.
7. Use data and tools to evaluate and improve the efficiency and effectiveness of processes.
8. Identify and evaluate a range of tools appropriate for analysis of operating systems.
9. Demonstrate analytical and computer modeling skills (primarily via Excel) applied to operations management and decision-making problems.
10. Apply operations management tools and models in both manufacturing and service environments.
GRADE EVALUATION WEIGHTS
| COMPONENT | WEIGHT (%) |
| Homework Sets (six @
5% each) |
30 |
| Exam 1 | 20 |
| Exam 2 |
20 |
| Quiz Average
(WebCT) |
10 |
| Final Examination | 20 |
| Class Participation | -15
* |
| Total |
100 |
*May be raised to zero through participation.
GRADING SCALE
A = 90 - 100
B = 80 - 89.99
C = 70 - 79.99
D = 60 - 69.99
F = 59.99 or below
CLASSROOM PROCEDURES (largely excerpted from The White Book)
Uniforms will be properly worn, and customs and courtesies will be observed at all times. Blazer and PT uniforms are not authorized in Academic buildings, including Bond Hall, at any time. Cadets will not bring food or beverage of any type into classrooms.
Absences and lates will be reported by the professor. Any cadet who enters the classroom after the prescribed starting time will be reported late. If a cadet is more than 15 minutes late, that cadet will be marked as absent.
Should it be necessary to miss a class for any reason, including Guard duty, the student is expected to notify the professor at least 24 hours in advance. (Notification by email is acceptable.) If it is impossible to notify the professor in advance of an absence, the student must notify the professor immediately after the absence occurs. The cadet will be responsible for all material covered in his/her absence. Absences, whether excused or unexcused, in excess of 20% of the meetings of this course will result in a grade of "F" in the course. In such cases, the attendance record kept by the professor is official.
Cadets are expected to be alert and attentive at all times. Cadets will be reported for sleeping in class. (The White Book states that cadets so reported will be cited for "Neglect of Academic Duty", that carries a punishment of 10 demerits and 20 confinements.) Cadets are encouraged to participate in classroom discussions and to ask questions of the professor. The classroom environment is open and informal and designed to enhance the learning process.
Cadets are responsible for preparing, in accordance with the guidelines established by the professor, all outside work and submitting it on the due date unless specifically excused by the professor or The Citadel Physician. Cadets will properly prepare themselves for all subjects prior to reporting to class.
EXAMS 1 AND 2
The exams will be problem focused. Each of these exams will count 20% of the course grade. If one or both of these exams is missed for any reason, then the weight of the final examination will be increased by the weight of the exam or exams missed.
PREPARATION OF HOMEWORK SET ASSIGNMENTS
There are six homework problem sets, counting 5% each toward your final grade. Each assignment is to be prepared on an individual basis. It is expected that the content of your homework problem set will reflect solely your thoughts and analysis and not the work of others. The assignments will be made available at least a week prior to the due date. Answers are furnished for even numbered text problems and practice problems on your CD. Working some of these problems is a great way to test your problem solving skills.
WEBCT CHAPTER QUIZZES - MANDATORY
You must complete the WebCT quiz on each chapter we cover in advance of class discussion, i.e., prior to the day the material is to be covered in class. These quizzes together will count 10 percent of the course grade. Any WebCT quiz not taken for any reason will result in a grade of zero for that quiz. The two lowest quiz scores will be dropped.
SELF-STUDY CHAPTER QUIZZES - RECOMMENDED
The text’s online self-study quizzes will help you review your understanding of material from the chapters. They will also help prepare you for the WebCT quizzes, and are recommended. The self-study quizzes are located with other material for each chapter on the student companion website for your text.
CSBA STUDENT CODE (and Professor Code in this class)
CIVILITY
I will treat classmates, professors, and CSBA staff with respect. I will display a healthy tolerance for individual differences in demographics, gender, race, religion, and thought. I will respect the authority, rules, and regulations of The Citadel.
SCHOLARSHIP
I will continue to develop and demonstrate a passion for learning. I will be intellectually honest.
BEHAVIOR
My behavior will be professional and ethical and will be reflected in my preparation for class, my attendance in class, my conduct in class, and my relationships within the CSBA community.
ATTITUDE
My attitude will reflect teamwork, personal responsibility, and a positive approach to being a member of the class.
TIME REQUIREMENTS
The workload in this course is heavy because of the quantity of material, the practice in problem solving needed, and the software to be mastered. We will cover most of the chapters in the text as well as several of the text chapter supplements. You should expect to spend 4 to 6 hours per week in reading and study plus several hours practicing problem solving. If you do not learn and practice the problems as we go, you will be unable to pass the exams. Do NOT fall behind.
CLASS SCHEDULE AND PREPARATION
The schedule gives an outline of material to be covered for each class meeting. Additional problems will be assigned throughout the course, including six homework sets. Each chapter or other assignment should be completed in advance for discussion at each class meeting. You are required to complete a WebCT quiz on each new chapter prior to discussion of the respective chapter in class. PowerPoint chapter summaries (and other materials) are on your student CD. Other resources will be posted on the class web site for your ready access. Each student will need to check his or her Citadel electronic mail regularly. I expect to send regular messages to the class; i.e., provide problem solutions, review tips, any changes in the schedule, and other special notes. Assignments are due no later than the beginning of the class period on the date assigned; late assignments will generally NOT be accepted.